Challenge
Where work slows down
For KYC operations teams, uncertain outputs need to reach the right reviewer with evidence attached. Without routing, exceptions slow the entire queue.
Agentic workflow
Route low-confidence exceptions for KYC operations teams using agentic workflows
Help KYC operations teams route uncertain results to reviewers before low-confidence outputs affect review decisions.
Challenge
For KYC operations teams, uncertain outputs need to reach the right reviewer with evidence attached. Without routing, exceptions slow the entire queue.
Workflow preview
TextMine workflow
How TextMine helps
TextMine identifies uncertain outputs, packages the document context, assigns the right reviewer, and continues the workflow once the exception is resolved.
Execution time
3-6 min
Estimated time saved
2-4 hrs per run
Estimated from the workflow pattern, including intake, review, routing, output generation, and downstream handoff.
Workflow design
Steps and key blocks
Each workflow page maps the business process to reusable TextMine actions, reviewers, and connected systems.
Workflow pattern
- Start from document, email, intake, schedule, or manual workflow triggers.
- Extract, organize, and review document facts with AI, confidence, and policy logic.
- Route exceptions to reviewers or owners and update governed records with linked evidence.
- Deliver reports, emails, integration submissions, API calls, or webhooks to downstream teams.
Key blocks
- Document processed, Email received, Scheduled run, Manual trigger
- AI review, Confidence, AI logic, Decision policy matrix
- Lookup record, Create or update record, Submit to integration, Send email
See it live
See this workflow in TextMine
Book a demo to map this workflow to your documents, systems, and controls.
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